Keela is a CRM built specifically for nonprofits, covering donor and volunteer management, email marketing, and donation processing in one system. For an organization currently juggling a spreadsheet, a generic email tool, and a separate donation processor, it consolidates all three around one donor record instead of a sales-CRM adapted after the fact.
Key features
- Donor and volunteer management with a unified contact record
- Unlimited email marketing and unlimited donation forms
- Donation management with automatic, tax-compliant receipting for IRS, CRA, and ACNC requirements
- Built-in reporting and analytics, plus project and membership management
- No Keela transaction fees. donors pay standard Stripe or PayPal processing rates (2.2 percent plus 30 cents)
- Data stored locally by country, and premium add-ons for texting, donor pipelines, and wealth screening
Pricing
| Contacts | Monthly price (annual billing) |
|---|---|
| Up to 1,000 | $164 |
| 1,001 to 2,500 | $243 |
| 2,501 to 5,000 | $316 |
| 5,001 to 7,500 | $379 |
| 7,501 to 10,000+ | $438 |
Monthly billing runs 15 to 17 percent higher than the annual rates shown. Organizations above 10,000 contacts get custom pricing. Prices change over time. Figures above are based on Keela’s own pricing page.
Pros and cons
| Pros | Cons |
|---|---|
| Built for nonprofits from the ground up, so receipting, donor records, and reporting fit the sector without workarounds | Pricing scales with contact count, a growing donor list moves up tiers even without adding new features |
| No Keela-side transaction fees keep more of each donation, only standard payment-processor rates apply | Entry price of $164/month is a real commitment for a very small or all-volunteer organization |
| Country-based data storage can matter for donor privacy compliance depending on jurisdiction | Wealth screening and texting are paid add-ons, not included in the base subscription |
Who it’s best for
A nonprofit that has outgrown a spreadsheet and a generic email tool and needs one system for donor records, receipting, and fundraising communication.
Skip it if your organization has fewer than a few hundred contacts and no near-term fundraising complexity. a free or low-cost general CRM may cover the need at lower cost until you grow into Keela’s pricing.
How to get started
Start on the lowest contact tier that fits your current donor list, import your existing records, and set up one automated receipt workflow before building out full donor segmentation.
FAQ
Does Keela charge transaction fees on donations? No. Keela itself does not add a transaction fee, only the standard Stripe or PayPal processing rate applies.
Is Keela only for large nonprofits? No, its lowest tier is priced for up to 1,000 contacts, though the pricing does scale up as a contact list grows.
Does Keela handle tax-compliant donation receipts automatically? Yes, for IRS, CRA, and ACNC-compliant receipting, depending on your jurisdiction.
Disclosure: Impact DOTS may earn a commission if you sign up for Keela through the links in this article. This does not change what you pay, and it does not influence which tools we choose to cover.
