Visitors to a social enterprise’s website ask the same questions: shipping times, how to volunteer, whether donations are tax-deductible. Emails pile up, answers arrive days later, and some visitors give up.
Short answer: Tidio is a live chat and AI chatbot platform for websites. Its Lyro AI agent answers common questions from a knowledge base you provide, Flows automate messages based on visitor behavior, and a ticketing system tracks conversations that need a human. A free plan covers 50 conversations a month across 10 seats.
What is Tidio?
Tidio offers a live chat widget, the Lyro AI agent add-on, visual automation with Flows, ticketing for follow-up and integrations with common website platforms and messaging channels.
The problems it solves
- Repeated questions answered by email one by one.
- Slow responses that lose donors, buyers or volunteers.
- No record of what visitors ask.
Plans
The free plan covers 50 billable conversations a month across 10 seats. Starter runs around $24 a month billed annually for 100 conversations, with Lyro and higher volumes on paid add-ons and tiers. Confirm current pricing.
How to set it up
- Write a short, accurate FAQ before enabling the AI agent.
- Set office hours and a clear message for when no one is online.
- Route sensitive questions, such as safeguarding or complaints, to a human.
- Review chat logs monthly to improve your website content.
Who it is for, and who it is not for
A good fit for organizations whose website receives regular questions from donors, customers or applicants. Not needed for low-traffic sites where a contact form works fine.
Frequently asked questions
Is Tidio free?
Yes, the free plan covers 50 conversations a month across 10 seats.
What is Lyro?
Tidio’s AI agent that answers common questions from your knowledge base.
Can conversations be handed to a human?
Yes, with a ticketing system for follow-up.
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